Returns & Exchanges

How it Works

Select the products you wish to return or exchange

We'll confirm your return or exchange

Ship the product(s) back within 30 days from shipment date

Common Returns Questions

Is it easy to return items?

YES! Once your return is authorized, you'll receive step-by-step instructions and a pre-paid shipping label via email. There will be an $8 flat-rate fee for returns and exchanges will be free of charge. 

How soon will I get my refund?

Once your items are received and inspected by our team, you'll get your refund typically within 1-2 business days.

What items are returnable?

We hope that you will be completely satisfied with your purchase, but if your purchase doesn’t leave you looking and feeling like an EleVen, you have 30 days from the date of shipment to return your items.

What items are non-refundable?

  • Items marked as Final Sale. Please reference the product descriptions to view if an item is final sale.
  • Items that are worn, washed, or without tags.
  • International orders are not eligible for returns or exchanges.
  • Items outside of the 30-day return period.
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